Returns & Refunds Policy
We want you to be fully satisfied with your purchase. Please review our returns and refunds policy below.
Returns
You may request a return within 14 days of receiving your order.
Items must be unused, in original condition, and returned with original packaging and proof of purchase.
Customized or clearance items are non-returnable, unless they arrive damaged or defective.
Refunds
Once we receive and inspect the returned item, approved refunds will be issued to the original payment method.
Refunds are processed within 5–10 business days after inspection.
Original shipping fees are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will offer a replacement or full refund at no additional cost.
How to Request a Return
Please email us at p73726994@gmail.com with your order number and reason for return.
Our support team will provide return instructions and assist you promptly.
VATOMVI
Email: p73726994@gmail.com
Information Centre
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Address: Khuoi Xoan Village, Hong Quang, Lam Binh, Tuyen Quang
